High value, low cost; how to create profitable customer delight
Plowman, Brian
High value, low cost; how to create profitable customer delight - London Pitman 1994 - xii, 267p. Index - Financial times .
658.834 / P732.HV
High value, low cost; how to create profitable customer delight - London Pitman 1994 - xii, 267p. Index - Financial times .
658.834 / P732.HV
