00333nam a2200109Ia 4500082001900000100002300019245007100042260006800113300003200181500000500213700000500218  a658.5bD381.OC  aDeming, W. Edwards  aOut of the crisis; quality productivity and competitive positionb  aMadrasbProductivity and Quality Publicationsc1992 (Rep. 1993)  axiii, 507p. Index, Appendix  a  a