00309nam a2200109Ia 4500082001900000100002300019245008600042260002900128300003200157500000500189700000500194  a658.5bP929.CW  aPrescott, Bryan D.  aCreating a world class quality organisation; 10 essentials for business successb  aLondonbKogan Pagec1995  a176p. Index, Bibl. Appendix  a  a