@book{10220,
	author = {Congress on Creating Individual and Corporate Success through Total Quality in a Highly Volatile World, Instt. of Directors, New Delhi, 15-17 Feb. 1996 and Ahluwalia, J. S. ; ed.},
	title = {Total quality creating individual and corporate success; papers to the 6th world congress},
	publisher = {Excel Books},
	year = {1996},
	address = {New Delhi}
}