00295nam a2200109Ia 4500082002100000100001700021245008100038260004000119300001600159500000500175700000500180  a658.562bC913.FP  aCreech, Bill  aThe five pillars of TQM; how to make total quality management work for youb  aNew YorkbTruman Talley Booksc1994  a549p. Index  a  a