00260nam a2200097Ia 4500008004100000082002100041100002400062245001800086260003500104300002300139260303b        |||||||| |||| 00| 0 eng d  a658.562bF631.BT  aFlood, Robert Louis  aBeyond TQMb/  aChichester:bJohn Wiley,c1993  axxiii, 303p. Index