00273nam a2200109Ia 4500082002100000100002100021245005900042260003100101300002100132500000500153700000500158  a658.562bG244.MQ  aGarvin, David A.  aManaging quality; the strategic and competitive edgeb  aNew YorkbFree Pressc1988  axiv, 319p. Index  a  a