00315nam a2200109Ia 4500082002100000100001800021245008100039260004800120300002700168500000500195700000500200  a658.562bG465.HE  aGilbert, John  aHow to eat an elephant; a slice by slice guide to total quality managementb  aNew DelhibAffiliated East West Pressc1992  axi, 212p. Index, Bibl.  a  a