TY  - BOOK
AU  - Hand, Max and Plowman, Brian, ed.
AU  - Plowman, Brian ; jt. ed.
TI  - Quality management handbook
T2  - CIMA professional handbook series
U1  - 658.562 
PY  - 1992///
CY  - Oxford
PB  - Butterworth-Heinemann
ER  -