00331nam a2200121Ia 4500020001500000082002100015100001800036245009500054260002900149300002100178500000500199700000500204 a0749415614 a658.562bH687.TQ aHo, Samuel K. aTQM; an integrated approach implementing total quality through Japanese 5-S and ISO 9000b aLondonbKogan Pagec1995 axii, 292p. Index a a