@book{10330,
	author = {Kanji, Gopal K. and Asher Mike and Asher, Mike ; jt. auth.},
	title = {Total quality management processes; a systmatic approach},
	publisher = {Carfax publication},
	year = {1993},
	series = {Advances in total quality management series},
	address = {Oxfordshire},
	note = {"A supplement to total quality management; v.4, 1993"}
}