00285nam a2200109Ia 4500082002100000100002400021245004900045260003900094300003200133500000500165700000500170  a658.562bL239.IS  aLamprecht, James L.  aISO 9000 implementation for small businessb  aWisconsinbASQ Quality Pressc1996  axiii, 209p. Index, Appendix  a  a