00297nam a2200109Ia 4500082002100000100004300021245004300064260002300107300002200130500000500152700003000157  a658.562bL813.GH  aLock, Dennis and Smith, David J. , ed.  aGower handbook of quality managementb  aHantsbGowerc1990  axxvi, 643p. Index  a  aSmith, David J. ; jt. ed.