00537nam a2200169Ia 4500082002100000100002700021245009400048260003500142300002700177500000500204690000600209700000500215952010300220964001700323921001000340999001700350  a658.562bM637.IS  aMilakovich, Michael E.  aImproving service quality; achieving high performance in the public and private sectorsb  aFloridabSt. Lucie Pressc1995  axx, 258p. Index, Bibl.  a  a   a  00104070aISIbISId1998-09-11l0o658.562 M637.ISpDP22883r2019-02-14 00:00:00w2019-02-14yBK  abcdefg  a10347  c10347d10347