00313nam a2200109Ia 4500082002100000100004300021245004000064260002800104300003200132500000500164700003400169  a658.562bOa11.CT  aOakland, John S. and Porter, Leslie J.  aCases in total quality managementb  aOxfordbHeinemannc1994  axxii, 271p. Index, Appendix  a  aPorter, Leslie J. ; jt. auth.