Poirier, Charles C. and Tokarz, Steven J. <br/><br/>
Avoiding the pitfalls of total quality   

 - Wisconsin  ASQ Quality Press  1996 
 - xv, 244p. Index, Bibl. 
<br/><br/>  
<br/><br/><label>Dewey Class. No.: </label>658.562  / P753.AP