00327nam a2200109Ia 4500082002100000100004600021245004500067260003900112300002700151500000500178700003400183  a658.562bP753.AP  aPoirier, Charles C. and Tokarz, Steven J.  aAvoiding the pitfalls of total qualityb  aWisconsinbASQ Quality Pressc1996  axv, 244p. Index, Bibl.  a  aTokarz, Steven J. ; jt. auth.