00256nam a2200109Ia 4500082002100000100002000021245003600041260003900077300002000116500000500136700000500141  a658.562bR788.QQ  aRosander, A. C.  aQuest for quality in servicesb  aWisconsinbASQ Quality Pressc1989  aix, 568p. Index  a  a