00310nam a2200109Ia 4500008004100000082002100041100001800062245005900080250000800139260003300147300002000180250724b        |||||||| |||| 00| 0 eng d  a658.562bR824.TQ  aRoss, Joel E.  aTotal quality managementb: text, cases and readings /  a2nd  aNew York:bKogan Page,c1994  axi, 465p. Index