00383nam a2200133Ia 4500 250724b |||||||| |||| 00| 0 eng d 658.562 R824.TQ Ross, Joel E. 8351 Total quality management : text, cases and readings / 2nd New York: Kogan Page, 1994 xi, 465p. Index ddc BK 0 0 0 658_562000000000000_R824_TQ 0 12708 ISI ISI 1998-09-11 0 658.562 R824.TQ DP22615 2019-02-14 00:00:00 BK 10372 10372