Rust, Roland T. and Others <br/><br/>
Return on quality measuring the financial impact of your company's quest for quality   
By R. T. Rust, Anthony J. Zahorik and Timothy L. Keiningh 
 - Chicago  Illinois University Press  1994 
 - xx, 225p. Index, Appendix 
<br/><br/>  
<br/><br/><label>Dewey Class. No.: </label>658.562  / R971.RQ