00474nam a2200121Ia 4500082002100000100003100021245015000052260004500202300003000247500000500277700003500282700003500317  a658.562bR971.RQ  aRust, Roland T. and Others  aReturn on quality measuring the financial impact of your company's quest for qualitybcBy R. T. Rust, Anthony J. Zahorik and Timothy L. Keiningh  aChicagobIllinois University Pressc1994  axx, 225p. Index, Appendix  a  aZahorik, Anthony J. ; jt.auth.  aKeininghm, Timothy L.;jt.auth.