00572nam a2200169Ia 4500 658.562 R971.RQ Rust, Roland T. and Others Return on quality measuring the financial impact of your company's quest for quality By R. T. Rust, Anthony J. Zahorik and Timothy L. Keiningh Chicago Illinois University Press 1994 xx, 225p. Index, Appendix Zahorik, Anthony J. ; jt.auth. Keininghm, Timothy L.;jt.auth. 0 0 0 0 ISI ISI 1998-09-11 0 658.562 R971.RQ DP22383 2019-02-14 00:00:00 2019-02-14 BK 10374 10374 10374