TY  - BOOK
AU  - Rust, Roland T. and Others
AU  - Zahorik, Anthony J. ; jt.auth.
AU  - Keininghm, Timothy L.;jt.auth.
TI  - Return on quality measuring the financial impact of your company's quest for quality
U1  - 658.562 
PY  - 1994///
CY  - Chicago
PB  - Illinois University Press
ER  -