00687nam a2200181Ia 4500082002100000100003100021245015000052260004500202300003000247500000500277690000600282700003500288700003500323952010300358964001700461921001000478999001700488  a658.562bR971.RQ  aRust, Roland T. and Others  aReturn on quality measuring the financial impact of your company's quest for qualitybcBy R. T. Rust, Anthony J. Zahorik and Timothy L. Keiningh  aChicagobIllinois University Pressc1994  axx, 225p. Index, Appendix  a  a   aZahorik, Anthony J. ; jt.auth.  aKeininghm, Timothy L.;jt.auth.  00104070aISIbISId1998-09-11l0o658.562 R971.RQpDP22383r2019-02-14 00:00:00w2019-02-14yBK  abcdefg  a10374  c10374d10374