00362nam a2200121Ia 4500082002200000100002100022245008800043260003400131300003000165490003500195500000500230700000500235  a658.562bSt819.NP  aStein, Robert E.  aThe next phase of total quality management; TQM II and the focus on profitabilityb  aNew YorkbMarcel Dekkerc1994  axi, 232p. Index, Appendix  aQuality and reliabilityv v.42  a  a