00461nam a2200169Ia 4500082002100000100001800021245003700039260003000076300002200106500000500128690000600133700000500139952010300144964001700247921001000264999001700274  a658.562bT454.HD  aThomas, Brian  aThe human dimension of qualityb  aLondonbMcGraw-Hillc1995  axxiv, 259p. Index  a  a   a  00104070aISIbISId1998-09-11l0o658.562 T454.HDpDP22948r2019-02-14 00:00:00w2019-02-14yBK  abcdefg  a10395  c10395d10395