00296nam a2200109Ia 4500082002100000100001900021245007400040260004200114300002000156500000500176700000500181  a658.562bW149.TQ  aWakhlu, Bharat  aTotal quality; excellence through organization; wide transformationb  aNew DelhibWheeler Publicationsc1994  axv, 272p. Index  a  a