Waller, Jenny and Others <br/><br/>
The TQM toolkit; a guide to practical techniques for total quality management   
By Jenny Waller, Derek Allen and Andrew Burns 
 - London  Kogan Page  1995 
 - xvii, 263p. Index 
<br/><br/>  
<br/><br/><label>Dewey Class. No.: </label>658.562  / W198.TQ