00418nam a2200121Ia 4500082002100000100002900021245013100050260002900181300002200210500000500232700002900237700003000266  a658.562bW198.TQ  aWaller, Jenny and Others  aThe TQM toolkit; a guide to practical techniques for total quality managementbcBy Jenny Waller, Derek Allen and Andrew Burns  aLondonbKogan Pagec1995  axvii, 263p. Index  a  aAllen, Derek ; jt. auth.  aBurns, Andrew ; jt. auth.