TY  - BOOK
AU  - Waller, Jenny and Others
AU  - Allen, Derek ; jt. auth.
AU  - Burns, Andrew ; jt. auth.
TI  - The TQM toolkit; a guide to practical techniques for total quality management
U1  - 658.562 
PY  - 1995///
CY  - London
PB  - Kogan Page
ER  -