00268nam a2200109Ia 4500082002300000100001700023245003100040260004200071300003500113500000500148700000500153  a658.562076bK16.IS  aKantner, Rob  aThe ISO 9000 answer bookb  aEssexbOliver Wight Publicationc1994  axv, 270p Index, Bibl. Glossary  a  a