00391nam a2200133Ia 4500020001500000082002400015100002000039245008600059260003900145300002900184500003400213500000500247700000500252  a087389412X  a658.562079bB845.IE  aBlazey, Mark L.  aInsights to excellence 1996; an inside look at the 1996 Baldrige award criteriab  aWisconsinbASQ Quality Pressc1996  ax, 194p. Index, Glossary  aBaldrige Award Criteria, 1996  a  a