@book{10453,
	author = {Sasaki, Naoto and Hutchins, David, ed. and Hutchins, David ; jt. ed.},
	title = {The Japanese approach to product quality; its applicability to the West. Collection of papers presented to the past four conferences of QC Circle held in London since 1979},
	publisher = {Pergamon},
	year = {1984},
	address = {Oxford}
}