00334nam a2200121Ia 4500082002100000100002000021245006400041260003400105300002900139490003400168500000500202700000500207  a658.568bR788.AQ  aRosander, A. C.  aApplications of quality control in the service industriesb  aNew YorkbMarcel Dekkerc1985  aviii, 387p. Index, Bibl.  aQuality and reliabilityv v.5  a  a