00319nam a2200109Ia 4500082002000000100002000020245009300040260003900133300002700172500000500199700000500204  a658.57bC186.BM  aCamp, Robert C.  aBenchmarking; the search for industry best practices that lead to superior performanceb  aWisconsinbASQ Quality Pressc1989  axv, 299p. Index, Bibl.  a  a