@book{11232,
	author = {Workshop on "Linear Algebra, Markov Chains and Queuing Models", IMA, Jan. 13-17, 1992 and Meyer, Carl D.},
	title = {Linear algebra, markov chains and queueing models, proceedings of the workshop},
	publisher = {Springer-Verlag,},
	year = {1993},
	address = {New York:}
}