@book{14939,
	author = {Conference of "Fishman-Davidson Centre for the study of the Service", Sector, Wharton School, Univ. of Pennsylvania. Nov. 19-20, 1982. and Inman, Robert P. ; ed.},
	title = {Managing the service economy; prospacts and problems; essays commissioned for the inaugural Wharton Conference},
	publisher = {Cambridge University Press},
	year = {1985},
	address = {Cambridge}
}