00340nam a2200121Ia 4500082002000000100003000020245003300050260003300083300002300116490006900139500000500208700000500213  a519.82bF829.QP  aFranken, Peter and Others  aQueues and point processesb  aChichesterbJohn Wileyc1982  a208p. Index, Bibl.  aWiley series in Probability and Mathematical Statistics. Applied  a  a