Edvardsson, Bo and Others <br/><br/>
Quality of service; making it really work   
By Bo Edvardsson, Bertil Thomasson and John Ovretveit 
 - London  McGraw-Hill  1994 
 - xvii, 293p. Index 
 - Quality in action .
<br/><br/>  
<br/><br/><label>Dewey Class. No.: </label>658.812  / Ed26.QS