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  <titleInfo>
    <title>Quality of service; making it really work</title>
    <subTitle/>
  </titleInfo>
  <name type="personal">
    <namePart>Edvardsson, Bo and Others</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <name type="personal">
    <namePart>Thomasson, Bertil ; jt. auth.</namePart>
  </name>
  <name type="personal">
    <namePart>Ovretveit, John ; jt. auth.</namePart>
  </name>
  <typeOfResource>text</typeOfResource>
  <originInfo>
    <place>
      <placeTerm type="text">London</placeTerm>
    </place>
    <publisher>McGraw-Hill</publisher>
    <dateIssued>1994</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <physicalDescription>
    <extent>xvii, 293p. Index</extent>
  </physicalDescription>
  <note type="statement of responsibility">By Bo Edvardsson, Bertil Thomasson and John Ovretveit</note>
  <note/>
  <classification authority="ddc">658.812 Ed26.QS</classification>
  <recordInfo/>
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