Hinton, Tom and Schaeffer, Wini <br/><br/>
Customer-focused quality; what to do on monday morning ?   

 - New Jersey  Prentice-Hall  1994 
 - xiii, 273p. Index, Bibl. Appendix 
<br/><br/>  
<br/><br/><label>Dewey Class. No.: </label>658.812  / H666.CF