TY  - BOOK
AU  - Hinton, Tom and Schaeffer, Wini
AU  - Schaeffer, Wini ; jt. auth.
TI  - Customer-focused quality; what to do on monday morning ?
U1  - 658.812 
PY  - 1994///
CY  - New Jersey
PB  - Prentice-Hall
ER  -