00521nam a2200181Ia 4500082002100000100001900021245007000040260002500110300002100135490002000156500000500176690000600181700000500187952010300192964001700295921001000312999001700322  a658.834bP732.HV  aPlowman, Brian  aHigh value, low cost; how to create profitable customer delightb  aLondonbPitmanc1994  axii, 267p. Index  aFinancial times  a  a   a  00104070aISIbISId1998-10-08l0o658.834 P732.HVpDP22520r2019-02-14 00:00:00w2019-02-14yBK  abcdefg  a15953  c15953d15953