00275nam a2200109Ia 4500082002100000100001600021245004500037260003900082300003400121500000500155700000500160  a658.562bB586.PP  aBieda, John  aPractical product assurance managementb  aWisconsinbASQ Quality Pressc1999  axviii, 249p. Index, Glossary.  a  a