00436nam a2200133Ia 4500 251030b |||||||| |||| 00| 0 eng d 658.812 H417.MC Hayes, Bob E. 11070 Measuring customer satisfaction; survey design, use, and statistical analysis methods / 2nd Wisconsin: ASQ Quality Press, 1998 xviii, 278p. Index, Bibl. ddc BK 0 0 0 658_812000000000000_H417_MC 0 23348 ISI ISI 2000-01-04 DPBA 129630.00 0 658.812 H417.MC DP24077 2019-02-14 00:00:00 BK Ord num:830; Ord dt:1999-11-12 19303 19303