00330nam a2200121Ia 4500020001500000082002100015100002500036245007700061260003400138300002600172500000500198700000500203  a3540679677  a658.562bR177.TQ  aRampersad, Hubert K.  aTotal quality management; an exclusive guide to continuous improvementb  aBerlinbSpringer-Verlagc2001  ax, 183p. Bibl. Index.  a  a