Ehrlich, Betsi Harris <br/><br/>
Transactional six sigma and lean servicing; leveraging manufacturing concepts to achieve world class service   

 - Boca Raton  St. Lucie Press  2002 
 - 271p. Bibl. Index. 
<br/><br/>  
<br/><br/><label>ISBN: </label>1574443259 
<br/><br/><label>Dewey Class. No.: </label>658.568  / Eh33.TS