00370nam a2200121Ia 4500020001500000082002100015100002600036245011500062260003800177300002300215500000500238700000500243  a1574443259  a658.568bEh33.TS  aEhrlich, Betsi Harris  aTransactional six sigma and lean servicing; leveraging manufacturing concepts to achieve world class serviceb  aBoca RatonbSt. Lucie Pressc2002  a271p. Bibl. Index.  a  a