TY  - BOOK
AU  - Ehrlich, Betsi Harris
AU  - 
TI  - Transactional six sigma and lean servicing; leveraging manufacturing concepts to achieve world class service
SN  - 1574443259
U1  - 658.568 
PY  - 2002///
CY  - Boca Raton
PB  - St. Lucie Press
ER  -